Returns Policy:
Industrie Music strives to keep our customers happy with their purchases. If you are not happy with your recent purchase, please contact us first.
We will always attempt to resolve any problems you may have as best we can. To contact us please email us at admin@industriemusic.com.au or call us on 02 8123 4080
You have 7 days from the date in which you have received your order to notify us if you wish to return an item.
The item must be returned within 30 days from the original purchase date. If you have not advised us within 7 days of receiving your order; we will not accept a return request.
If you wish to return an item for simply changing you mind or have made an incorrect decision; we will agree to accept the return subject to a restocking fee of 20% of the original purchase price, less any freight charged to to your order.
Please keep in mind that the returned item must not be opened, unused or damaged in any way.
Once we have accepted your return, it is the buyers responsibility to return the item/s or original purchase order back to Industrie Music at his/her own costs.
*Industrie Music reserves its rights to refuse a return refund, at any time*
Solar Guitars, Caparison Guitars and Mayones Guitars, Second Hand and Vintage Items cannot be returned.
Australian consumer laws and our rights
1. Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
2. Misused a product in any way that caused the problem.
3. knew of or were made aware of the faults before you bought the product.
4. asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.
More information about consumer guarantees can be found on the ACCC website. https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
Industrie Music will accept returns for the following reason.
Warranty against defects:
If the product you have purchased from Industrie Music has a manufacturing fault, Industrie Music will facilitate the repair or replacement under the warranty provided by the Australian distributor of that product. If the item is DOA (dead on arrival) or develops a fault that is covered by the warranty.
When starting out with any new Musical Instrument or technology, it is of utmost importance that you read the manual and setup instructions to ensure you understand how to properly and safely operate your gear. Commonly we find that equipment is not faulty but rather is being incorrectly used, so please be sure to check the basics before returning your gear:
1.Check leads, plugs and connections
2.Read the manual
3.View manufacturer websites for any updates on product manuals, features or firmware updates.
