Online orders take 12-24 hours to process, and usually dispatch once payment has cleared into our bank account; within 1 to 3 Business days.
Once payments have cleared; orders will be dispatched from our store in Leicchardt NSW by Couriers Please, Australia Post, StarTrack,
Orders are typically delivered within business hours only, Mon - Fri (excl. Public Holidays). Some orders may be dispatched directly from our suppliers in order to shorten delivery times. Please allow up to 2 days business days for dispatch and up to 14 working days for delivery.
Tracking Your Order
You will always be notified by email or phone once your order has been shipped and you will be able to track your parcel using the provided shipping information.
Industrie Music are pleased to offer a variety of delivery options to our customers so you can choose the shipping method which best suits your needs.
How Australia Post, StarTrack, Couriers Please, deliver parcels when we have authority to leave ( ATL ) in a safe place.
Customers can choose parcels that require the couriers to always collect a signature on delivery – these will always be taken to a nearby Post Office for later collection if the customer is not home. Australia post, StraTrack only, In other cases, customers may request signature if someone is at home, but allow the couriers to leave the parcel if no one is at the address and there is somewhere safe to leave it.
Finally, some parcels don’t have a signature required on delivery and in these cases we will always look for a safe place to leave the parcel if no one is home.
Industire Music is not liable for lost or stolen parcels authority to leave ( ATL )
Free & Flat Rate Shipping Not Available at this time
Most orders over $50 qualify for free shipping To NSW, VIC and ACT and calculated shipping to all other Australian states.
Orders under $50 are eligible for low rate calculated shipping to all Australian states.
Out of stock or new release products will generally be available for pre-order or back-order. If you pre-order a product online, we will contact you using the details provided your order to give you an ETA the next business day. For most products, this will add less than a week to the delivery time for your order.
In the case of new release products, or some specialty items Caparison Guitars, Solar Guitar, lead times can be up to six months and 12 months for Mayones Guitars. If you would like to know the ETA of a product before pre-ordering, please contact us by email, phone, or using the chat widget and we will give you an ETA.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.