Christmas Delivery cut off dates
How will my order be shipped?Orderes will be shipped using the shipping options you pick at checkout. Auspost eParcel Post,
Couriers Please, Fastway, TNT.
Once your order has been shipped you will receive an email with tracking information.
If you have any delivery instructions/requests please leave a note in the comments at checkout and we will do our best to accommodate you. If you are not at home at the time of delivery, the courier will leave a calling card to notify you that delivery was attempted.) and the parcel will be returned to the depot (Re-delivery charges may apply)
Orders are usually dispatched directly from our warehouse’s in Sydney, Melbourne, QLD and WA. Some orders may be dispatched directly from our supplier in order to shorten delivery time - Please allow up to 2 - 7 days for dispatch and 2-8 working days for delivery.
How quickly will you ship my order?
For items in stock, dispatch will be within 2-7 working days and delivery times will vary based on your location. For out of stock items we will contact you within 24 to 48 hours to let you know the estimated delivery time. If your order is urgent we recommend contacting us before placing your order so that we can give you an ETA.
Australia Post guarantees next (business) day delivery service between all capital cities except Darwin and Perth. Click here for more information about Auspost Express exclusions. Standard Handling times of 2 to 7 Business day's still apply.
Please note that Industrie Music is not a Courier Service, Therefore Industrie Music has no control over delivery times once an order has been collected from our warehouse or supplier warehouse. We strongly advise you contact the couriers directly should there be a delay in receiving your item. as this is the fastest approach.
Products are insured against damage caused while in transit from Industrie Music to the customer only. They are not insured if they are simply lost or stolen This includes packages that have been left at a property on request (without signature) so we strongly recommend having your items shipped to a work address if no one will be home to sign for the package.
Items damaged in transit
DO NOT sign for a package if you suspect it is damaged. Signing for an item means it has been received in good order, and any damage is no longer the courier's and Industrie Music responsibility.
If your item is damaged, you must call us (02 8123 4080) or email us (email@example.com) to notify us within 24 hours, so we can help you best. Please include your name, address, items ordered and a brief description of the apparent damage. All items will be assessed by us on a case by case basis.
Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you within 24 hours to advise you of the reason for the delay. If you need your item(s) urgently we recommend contacting us before making an order to check whether the items are readily available.