Industrie Music Shipping
How will my order be shipped?
Orders will be shipped using regular or express Auspost eParcel (or courier for larger items). Once your order has been shipped you will receive an email with tracking information.
If you have any delivery instructions/requests please leave a note in the comments at checkout and we will do our best to accommodate you.
To ensure your items are delivered safely we require signature on delivery. If you are not at home at the time of delivery, the Auspost courier will leave a calling card and the parcel will be taken to your local post office. (other courier leave a calling card to notify you that delivery was attempted.) (Re-delivery charges apply)
Please not Industrie Music will Not deliver to unattended addresses Please make sure that someone will be home to accept the delivery.
How quickly will you ship my order?
For items in stock, dispatch will be within 1-2 working days and delivery times will vary based on your location. For out of stock items we will contact you within 24 to 48 hours to let you know the estimated delivery time. If your order is urgent we recommend contacting us before placing your order so that we can give you an ETA.
Estimated delivery times (Business days)
Regular eParcel (Business Days)
Sydney – 3
Canberra – 3
Melbourne – 5
Brisbane – 5
Adelaide – 4-5
Hobart – 6-7
Darwin – 6-7
Perth – 7-8
Australia Post guarantees next (business) day delivery service between all capital cities except Darwin and Perth. Click here for more information about Auspost Express exclusions. Standard Handling times of 1 to 2 Business day's still apply.
All products are insured against damage caused while in transit from Industrie Music to the customer only. They are not insured if they are simply lost or stolen. This includes packages that have been left at a property on request (without signature) so we strongly recommend having your items shipped to a work address if no one will be home to sign for the package.
Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you within 24 hours to advise you of the reason for the delay. If you need your item(s) urgently we recommend contacting us before making an order to check whether the items are readily available.
If you wish to query a delivery please contact us at firstname.lastname@example.org or give us a call on 02 89703624.